A CARE home in Kidderminster has been rated 'good' overall by inspectors who said its caring staff were 'outstanding'.

Following a Care Quality Commission (CQC) inspection at Brook Court in December, the home was told it has maintained its 'good' rating.

The Oldnall Road home was graded as 'good' for safety, effectiveness, responsiveness and leadership and 'outstanding' in the caring category.

Residents told inspectors they were happy and felt safe at the home, with one describing staff as "energetic and helpful".

A follow-up report said the Brook Court team "treasured the relationships they had built" with residents. One staff member had spent their own time researching how they could help a resident to reconnect with their past.

The home manager was praised for creating a warm and friendly culture that promotes person-centred care.

Inspectors were particularly impressed with the team’s ability to offer activities that suited a range of different needs and preferences.

Staff were found to go above and beyond to include the less-able, with one team member giving up their day off to accompany a resident on a family trip as they needed extra care.

A relative of the resident told inspectors: “The staff here are so good, they have become dear friends and I feel fully supported by them.”

Responding to the rating, home manager Gill Pratt said: “Everyone has put in a lot of hard work to ensure we offer a warm and welcoming environment for all residents and their families, and the whole team is really proud of their achievements.

“Receiving a good rating – with an outstanding rating in the care category – shows just how dedicated the team is to looking after every individual’s needs, and we will continue our hard work to ensure residents receive compassionate, person-centred care.

"I am incredibly proud of the team and would like to say thank you to each and every team member for their dedication, which I know is also greatly appreciated by residents and their families.”