A SINGLE mother was left without baby milk and nappies for her daughter after an online grocery order never arrived – and she was charged twice for the privilege.

Megan Grinnell, 18, of Droitwich, spent about £50 on essential items for her one-year-old daughter Aaliyah Rich last week but Asda failed to deliver the shopping.

After several complaints about the missed deliveries the order was re-issued but to add insult to injury the supermarket took the payment again by mistake, leaving the dedicated mother out-of-pocket.

Miss Grinnell, who shops on the internet to avoid the hassle of taking a pushchair down the aisles, said: “I am quite angry and disappointed about my shopping not turning up.

“It caused me a big problem and I had to borrow cash from my nan to get through the week.

“Once the money had gone out of my account I couldn’t shop anywhere else and when the second payment was taken I even went overdrawn.

“I am quite screwed on with my money and, even though I don’t have much, I have never, ever had to ask for help before.

“I found it embarrassing because I am independent and don’t want people to think I’m fulfilling the stereotype of a young mum.”

The 18-year-old added it was frustrating to have to stay at home for days waiting for the shopping to arrive, as promised by the nationwide retailer, only for the delivery van to never arrive.

In the end she permanently cancelled the order and has decided to take her custom elsewhere in the future.

After being contacted by your Worcester News, Asda processed the refund for Miss Grinnell and as a goodwill gesture added an e-voucher to her account.

The company added that a couple of “human errors” including the driver being unable to find the address and an administrative mistake when re-booking the order caused the customer’s problems.

A spokeswoman for the supermarket said: “We pride ourselves on being able to offer a first class online experience.

“We’d like to apologise to Miss Grinnell for any inconvenience this has caused and hope our gesture goes someway to restoring her faith in us.”

The Droitwich teenager responded by labelling Asda’s actions as “positive news”.