THE service that customers receive from Wychavon District Council has been praised in an annual assessment.

The Customer Services Excellence Standard is a Government initiative that aims to promote public services that are efficient, effective and excellent.

Kath Smith, customer services manager for the council, said: “We’re really pleased to have retained this standard for the third year running. However, this assessment shows that it is a possibility and we continue to work hard on giving our customers a great service.”

This year’s key findings found that training in customer service continues despite cut backs and includes managing telephone aggression and training during staff briefings and that complaints are down by 50 per cent.