Pair visited A&E in Worcestershire more than 50 times in a year

Droitwich Advertiser: The pair visited A&E at Worcestershire Royal Hospital more than 50 times The pair visited A&E at Worcestershire Royal Hospital more than 50 times

TWO patients walked through the doors of Worcester’s under-pressure A&E department more than once a week for an entire year.

Startling figures released this week reveal the pair each visited A&E at Worcestershire Royal Hospital more than 50 times between April 2012 and March 2013, clocking up a total of 133 visits between them.

In the same period 49 individual patients visited the A&E more than 10 times each, accounting for a total of 867 visits at an average of 18 per person.

The figures come at a time when Worcester’s A&E has been under huge pressure following a relentless surge in emergency admissions since Christmas.

Worcestershire Acute Trust has been forced to open almost 100 extra hospital beds while many routine operations were cancelled after the escalation level in A&E reached ‘level four’ – the highest state of alert.

No one from the acute trust was available to comment on the repeat visitors, but bosses have spent recent weeks pleading with people to only visit A&E if they are seriously injured or unwell.

Chief operating officer Stewart Messer said: “Patients can do their bit by ensuring that they only come to A&E if it is absolutely necessary.”

Redditch’s Alexandra Hospital saw slightly fewer repeat visitors over the same period.

But the figures, revealed after a Freedom of Information request by the BBC, show nationally many hospitals are being flooded with patients visiting A&E when they do not need to.

One patient walked into Luton and Dunstable Hospital 234 times while another visited Sheffield Northern General 223 times.

Patients in Worcestershire are being urged to use alternatives to A&E wherever possible.

These include minor injury units at community hospitals, walk-in centres and the NHS 111 phoneline.

Matt Stringer, community care lead at Worcestershire Health and Care Trust, said: “We know that there is a significant number of people who go to A&E with a minor injury.

"On average people wait around 20 minutes to be seen at a minor injuries unit and if more people used these it would free up capacity at A&E so our colleagues there can support those people who do need emergency care.”

Comments (32)

Please log in to enable comment sorting

10:24am Tue 14 Jan 14

Ted Elgar says...

They must be virtually bankrupt from parking charges.
Do they have a season ticket?
They must be virtually bankrupt from parking charges. Do they have a season ticket? Ted Elgar

11:09am Tue 14 Jan 14

DaleWilson966 says...

This is an outrage, and I suppose the rate payer is expected to foot the bill for this nonsense. I don't see why my taxes should fund the health service because IM NOT ILL!!!!!!1
This is an outrage, and I suppose the rate payer is expected to foot the bill for this nonsense. I don't see why my taxes should fund the health service because IM NOT ILL!!!!!!1 DaleWilson966

11:35am Tue 14 Jan 14

lotus1 says...

some people feel the need to visit a an e on more than a couple of occasions because a an e at Worcester are well known for missing broken bones, i know i visited with my daughter on several occasions 2011 with the same injury in their words " sprained ankle" having self referred to royal orthopedics it was in fact broken and had been for 18 months... outcome ankle pinned and follow up op due this year for heel to be broken to realign foot.... not always the patient at fault for visiting!!! however minor injuries in malvern is defo the way forward x
some people feel the need to visit a an e on more than a couple of occasions because a an e at Worcester are well known for missing broken bones, i know i visited with my daughter on several occasions 2011 with the same injury in their words " sprained ankle" having self referred to royal orthopedics it was in fact broken and had been for 18 months... outcome ankle pinned and follow up op due this year for heel to be broken to realign foot.... not always the patient at fault for visiting!!! however minor injuries in malvern is defo the way forward x lotus1

12:19pm Tue 14 Jan 14

Andy_R says...

Why isn't there a minor injuries unit at the hospital?
Why isn't there a minor injuries unit at the hospital? Andy_R

12:26pm Tue 14 Jan 14

Robot 3021 says...

DaleWilson966 wrote:
This is an outrage, and I suppose the rate payer is expected to foot the bill for this nonsense. I don't see why my taxes should fund the health service because IM NOT ILL!!!!!!1
I honestly can't tell if this comment is a joke or not. I've read and re-read it. The !!!!!1 ending kind of points to joke, and the capitalisation smacks of pastiche, but I'm just not sure, what with this being WN comments, where frankly anything is possible.

Can someone put me out of my misery and let me know, so I can either laugh, or shake my head sadly, as appropriate.
[quote][p][bold]DaleWilson966[/bold] wrote: This is an outrage, and I suppose the rate payer is expected to foot the bill for this nonsense. I don't see why my taxes should fund the health service because IM NOT ILL!!!!!!1[/p][/quote]I honestly can't tell if this comment is a joke or not. I've read and re-read it. The !!!!!1 ending kind of points to joke, and the capitalisation smacks of pastiche, but I'm just not sure, what with this being WN comments, where frankly anything is possible. Can someone put me out of my misery and let me know, so I can either laugh, or shake my head sadly, as appropriate. Robot 3021

12:31pm Tue 14 Jan 14

CommonSenseFriends says...

lotus1 wrote:
some people feel the need to visit a an e on more than a couple of occasions because a an e at Worcester are well known for missing broken bones, i know i visited with my daughter on several occasions 2011 with the same injury in their words " sprained ankle" having self referred to royal orthopedics it was in fact broken and had been for 18 months... outcome ankle pinned and follow up op due this year for heel to be broken to realign foot.... not always the patient at fault for visiting!!! however minor injuries in malvern is defo the way forward x
Yeah but 133 times. I know Worcester's hospital isn't the best but they're not that bad. Are they?
[quote][p][bold]lotus1[/bold] wrote: some people feel the need to visit a an e on more than a couple of occasions because a an e at Worcester are well known for missing broken bones, i know i visited with my daughter on several occasions 2011 with the same injury in their words " sprained ankle" having self referred to royal orthopedics it was in fact broken and had been for 18 months... outcome ankle pinned and follow up op due this year for heel to be broken to realign foot.... not always the patient at fault for visiting!!! however minor injuries in malvern is defo the way forward x[/p][/quote]Yeah but 133 times. I know Worcester's hospital isn't the best but they're not that bad. Are they? CommonSenseFriends

12:36pm Tue 14 Jan 14

sitting on the fence gives you piles says...

CommonSenseFriends wrote:
lotus1 wrote:
some people feel the need to visit a an e on more than a couple of occasions because a an e at Worcester are well known for missing broken bones, i know i visited with my daughter on several occasions 2011 with the same injury in their words " sprained ankle" having self referred to royal orthopedics it was in fact broken and had been for 18 months... outcome ankle pinned and follow up op due this year for heel to be broken to realign foot.... not always the patient at fault for visiting!!! however minor injuries in malvern is defo the way forward x
Yeah but 133 times. I know Worcester's hospital isn't the best but they're not that bad. Are they?
The real tragedy is the grammar!
[quote][p][bold]CommonSenseFriends[/bold] wrote: [quote][p][bold]lotus1[/bold] wrote: some people feel the need to visit a an e on more than a couple of occasions because a an e at Worcester are well known for missing broken bones, i know i visited with my daughter on several occasions 2011 with the same injury in their words " sprained ankle" having self referred to royal orthopedics it was in fact broken and had been for 18 months... outcome ankle pinned and follow up op due this year for heel to be broken to realign foot.... not always the patient at fault for visiting!!! however minor injuries in malvern is defo the way forward x[/p][/quote]Yeah but 133 times. I know Worcester's hospital isn't the best but they're not that bad. Are they?[/p][/quote]The real tragedy is the grammar! sitting on the fence gives you piles

12:49pm Tue 14 Jan 14

lotus1 says...

CommonSenseFriends wrote:
lotus1 wrote:
some people feel the need to visit a an e on more than a couple of occasions because a an e at Worcester are well known for missing broken bones, i know i visited with my daughter on several occasions 2011 with the same injury in their words " sprained ankle" having self referred to royal orthopedics it was in fact broken and had been for 18 months... outcome ankle pinned and follow up op due this year for heel to be broken to realign foot.... not always the patient at fault for visiting!!! however minor injuries in malvern is defo the way forward x
Yeah but 133 times. I know Worcester's hospital isn't the best but they're not that bad. Are they?
point taken and chuckle had!
[quote][p][bold]CommonSenseFriends[/bold] wrote: [quote][p][bold]lotus1[/bold] wrote: some people feel the need to visit a an e on more than a couple of occasions because a an e at Worcester are well known for missing broken bones, i know i visited with my daughter on several occasions 2011 with the same injury in their words " sprained ankle" having self referred to royal orthopedics it was in fact broken and had been for 18 months... outcome ankle pinned and follow up op due this year for heel to be broken to realign foot.... not always the patient at fault for visiting!!! however minor injuries in malvern is defo the way forward x[/p][/quote]Yeah but 133 times. I know Worcester's hospital isn't the best but they're not that bad. Are they?[/p][/quote]point taken and chuckle had! lotus1

2:01pm Tue 14 Jan 14

gemma6 says...

I'm not surprised! It's virtually impossible to get a doctor's appointment and the Walk In Centre I visited was empty but no doctors were free. They should rename it the 'Walk in, make an appointment, walk out and then walk back in again later Centre.
I'm not surprised! It's virtually impossible to get a doctor's appointment and the Walk In Centre I visited was empty but no doctors were free. They should rename it the 'Walk in, make an appointment, walk out and then walk back in again later Centre. gemma6

2:11pm Tue 14 Jan 14

hagleywhinger says...

Are we becoming a Society where we are afraid to tell people the truth - they are not ill and are not accident victims? They should really go to their GP or walk in Centre and stop holding up those who seriously need A and E. When I was in Worcester A and E with a stroke last March, I waited 6 hours before I saw a doctor. People who help to cause this kind of situation are pests and should be treated as such.
Are we becoming a Society where we are afraid to tell people the truth - they are not ill and are not accident victims? They should really go to their GP or walk in Centre and stop holding up those who seriously need A and E. When I was in Worcester A and E with a stroke last March, I waited 6 hours before I saw a doctor. People who help to cause this kind of situation are pests and should be treated as such. hagleywhinger

2:12pm Tue 14 Jan 14

green49 says...

I have a bit of knowledge about this, biggest prob the taxpayer has it is mainly non english that are putting up the visit figures,(they have no GP) i have a niece who is a doctor in A&E down south and its the first place the foriengers go TB is rife in Kent being brought into this country and also non speaking who expect us to have a translater also is a massive burden on us all, try it abroad and you wont get much help unless you or someone you know can speak the lingo.
I have a bit of knowledge about this, biggest prob the taxpayer has it is mainly non english that are putting up the visit figures,(they have no GP) i have a niece who is a doctor in A&E down south and its the first place the foriengers go TB is rife in Kent being brought into this country and also non speaking who expect us to have a translater also is a massive burden on us all, try it abroad and you wont get much help unless you or someone you know can speak the lingo. green49

4:09pm Tue 14 Jan 14

bigboobzbeans says...

this couple obviously needs putting down !
this couple obviously needs putting down ! bigboobzbeans

4:28pm Tue 14 Jan 14

gypsyman1 says...

sitting on the fence gives you piles wrote:
CommonSenseFriends wrote:
lotus1 wrote:
some people feel the need to visit a an e on more than a couple of occasions because a an e at Worcester are well known for missing broken bones, i know i visited with my daughter on several occasions 2011 with the same injury in their words " sprained ankle" having self referred to royal orthopedics it was in fact broken and had been for 18 months... outcome ankle pinned and follow up op due this year for heel to be broken to realign foot.... not always the patient at fault for visiting!!! however minor injuries in malvern is defo the way forward x
Yeah but 133 times. I know Worcester's hospital isn't the best but they're not that bad. Are they?
The real tragedy is the grammar!
the real tragaedy is the fact that you care so mutch about the grammer than the story lol
[quote][p][bold]sitting on the fence gives you piles[/bold] wrote: [quote][p][bold]CommonSenseFriends[/bold] wrote: [quote][p][bold]lotus1[/bold] wrote: some people feel the need to visit a an e on more than a couple of occasions because a an e at Worcester are well known for missing broken bones, i know i visited with my daughter on several occasions 2011 with the same injury in their words " sprained ankle" having self referred to royal orthopedics it was in fact broken and had been for 18 months... outcome ankle pinned and follow up op due this year for heel to be broken to realign foot.... not always the patient at fault for visiting!!! however minor injuries in malvern is defo the way forward x[/p][/quote]Yeah but 133 times. I know Worcester's hospital isn't the best but they're not that bad. Are they?[/p][/quote]The real tragedy is the grammar![/p][/quote]the real tragaedy is the fact that you care so mutch about the grammer than the story lol gypsyman1

4:40pm Tue 14 Jan 14

IGeoTre says...

Speaking from some knowledge, what's being ignored here is that mental health often plays a big component in this. I've known of a couple of people who would likely appear in these stats, they weren't immigrants and they did have mental health issues.

Which weren't being addressed as they didn't meet any criteria for support. So that makes this a fairly good example of how a bit of money spent in one area could quite possibly cut demand and strain on critical services.
Speaking from some knowledge, what's being ignored here is that mental health often plays a big component in this. I've known of a couple of people who would likely appear in these stats, they weren't immigrants and they did have mental health issues. Which weren't being addressed as they didn't meet any criteria for support. So that makes this a fairly good example of how a bit of money spent in one area could quite possibly cut demand and strain on critical services. IGeoTre

4:52pm Tue 14 Jan 14

Andy-Apache says...

Fifty times?! One of them wasn't that annoying 'Underdog' off the adverts was it?
Fifty times?! One of them wasn't that annoying 'Underdog' off the adverts was it? Andy-Apache

7:20pm Tue 14 Jan 14

Geoffery1966 says...

They need a good beating with a birch 1 Give them something to go to A & E for.
They need a good beating with a birch 1 Give them something to go to A & E for. Geoffery1966

9:35pm Tue 14 Jan 14

Old Uncle says...

A little money spent on effective triage would go a long way to alleviating the problem. Those with serious problems and needs could then be put to the head of the queue. A coloured tag (not necessarily on the toe) would help to identify the level of need Those who should have gone elsewhere will then have to wait.
A little money spent on effective triage would go a long way to alleviating the problem. Those with serious problems and needs could then be put to the head of the queue. A coloured tag (not necessarily on the toe) would help to identify the level of need Those who should have gone elsewhere will then have to wait. Old Uncle

12:27pm Wed 15 Jan 14

bigboobzbeans says...

?
? bigboobzbeans

2:01am Thu 16 Jan 14

ideas4all says...

Ted Elgar wrote:
They must be virtually bankrupt from parking charges.
Do they have a season ticket?
Very funny .Ted I think its because of empty lives ppl are getting bored especially they could actually tell us what ages these 2 were we don't want names but they could have been introduced to each other and live happy ever after problem solved
[quote][p][bold]Ted Elgar[/bold] wrote: They must be virtually bankrupt from parking charges. Do they have a season ticket?[/p][/quote]Very funny .Ted I think its because of empty lives ppl are getting bored especially they could actually tell us what ages these 2 were we don't want names but they could have been introduced to each other and live happy ever after problem solved ideas4all

2:56pm Thu 16 Jan 14

robby1234 says...

Fifty visits a year? That's a serious case of hypocondria. They should go to hospital and get that treated.
Fifty visits a year? That's a serious case of hypocondria. They should go to hospital and get that treated. robby1234

9:41pm Thu 16 Jan 14

MRSDEAKIN says...

perhaps they had a serious condition that was not being monitored effectively outside the hospital?

out of hours care is a mess we were sent to A&E by Kidderminster out of hours because they coudnt get a sats reading on my son they were using an ADULT machine which doesn't work on babies and sent us in to Worcester hospital (who were very busy) 7 hours later i could go home because he was fine apparently they do that all the time when it would be far more cost effective to buy a paediatric monitor for Kidderminster out of hours to use there have been many many cases of out of hours care over reacting and sending people to Worcester hospital i dread to think how often ive been sent there only to find it could have been dealt with in Kidderminster
perhaps they had a serious condition that was not being monitored effectively outside the hospital? out of hours care is a mess we were sent to A&E by Kidderminster out of hours because they coudnt get a sats reading on my son they were using an ADULT machine which doesn't work on babies and sent us in to Worcester hospital (who were very busy) 7 hours later i could go home because he was fine apparently they do that all the time when it would be far more cost effective to buy a paediatric monitor for Kidderminster out of hours to use there have been many many cases of out of hours care over reacting and sending people to Worcester hospital i dread to think how often ive been sent there only to find it could have been dealt with in Kidderminster MRSDEAKIN

3:11pm Fri 17 Jan 14

mauro balbino says...

bigboobzbeans wrote:
?
??
[quote][p][bold]bigboobzbeans[/bold] wrote: ?[/p][/quote]?? mauro balbino

7:49pm Fri 17 Jan 14

dibble dibble says...

What else can we expect with a guaranteed less than 4 hour wait - of course everyone goes to AandE, it's the simplest way to get to see a Dr!
.
What else can we expect with a guaranteed less than 4 hour wait - of course everyone goes to AandE, it's the simplest way to get to see a Dr! . dibble dibble

10:50am Sat 18 Jan 14

justmycomments says...

gemma6 wrote:
I'm not surprised! It's virtually impossible to get a doctor's appointment and the Walk In Centre I visited was empty but no doctors were free. They should rename it the 'Walk in, make an appointment, walk out and then walk back in again later Centre.
Well said Gemma.
I even called them before and they won't give you an appointment over the phone.

Walk in a waste your time centre. Clearly if you can get into town, get an appointment with them and then return in 3 hours. Your not really sick are you.
[quote][p][bold]gemma6[/bold] wrote: I'm not surprised! It's virtually impossible to get a doctor's appointment and the Walk In Centre I visited was empty but no doctors were free. They should rename it the 'Walk in, make an appointment, walk out and then walk back in again later Centre.[/p][/quote]Well said Gemma. I even called them before and they won't give you an appointment over the phone. Walk in a waste your time centre. Clearly if you can get into town, get an appointment with them and then return in 3 hours. Your not really sick are you. justmycomments

5:23pm Sat 18 Jan 14

DeBrian Thronker says...

One of them is probably that blooming woman who couldn't afford to spend £900 on her Christmas because she had to move to a slightly smaller free house.
One of them is probably that blooming woman who couldn't afford to spend £900 on her Christmas because she had to move to a slightly smaller free house. DeBrian Thronker

12:54pm Mon 20 Jan 14

Vox populi says...

My beef is more with why it wasn't picked up earlier and the staff given powers to address what probably were attention seeking time wasters.

After 30 or 40 visits they should have been sectioned under the mental health act.
My beef is more with why it wasn't picked up earlier and the staff given powers to address what probably were attention seeking time wasters. After 30 or 40 visits they should have been sectioned under the mental health act. Vox populi

1:44pm Mon 20 Jan 14

MJI says...

"OK what is it this time?"
"It is...."
"OK I think we need to do a lumbar puncture."
"OK what is it this time?" "It is...." "OK I think we need to do a lumbar puncture." MJI

6:28pm Wed 29 Jan 14

Vagslimer says...

The solution to this? When telling doctor of their 'symptoms' the doctor should act a bit like there's no time to wait and ask the patient if they're telling the truth rather than seeking attention. Then tell them they need an immediate lobotomy. This should deter them in the future and hopefully stop their lying.
The solution to this? When telling doctor of their 'symptoms' the doctor should act a bit like there's no time to wait and ask the patient if they're telling the truth rather than seeking attention. Then tell them they need an immediate lobotomy. This should deter them in the future and hopefully stop their lying. Vagslimer

9:27am Sun 9 Feb 14

leagleagle says...

CommonSenseFriends wrote:
lotus1 wrote:
some people feel the need to visit a an e on more than a couple of occasions because a an e at Worcester are well known for missing broken bones, i know i visited with my daughter on several occasions 2011 with the same injury in their words " sprained ankle" having self referred to royal orthopedics it was in fact broken and had been for 18 months... outcome ankle pinned and follow up op due this year for heel to be broken to realign foot.... not always the patient at fault for visiting!!! however minor injuries in malvern is defo the way forward x
Yeah but 133 times. I know Worcester's hospital isn't the best but they're not that bad. Are they?
yes they are. half if the repeated attendances are their fault, by asking patients to return in the morning to see a consultant. There standard of care and wait times fir serious injuries are so bad it actually quicker to travel to London to get care, than before they will see you. I aint joking on that one.
[quote][p][bold]CommonSenseFriends[/bold] wrote: [quote][p][bold]lotus1[/bold] wrote: some people feel the need to visit a an e on more than a couple of occasions because a an e at Worcester are well known for missing broken bones, i know i visited with my daughter on several occasions 2011 with the same injury in their words " sprained ankle" having self referred to royal orthopedics it was in fact broken and had been for 18 months... outcome ankle pinned and follow up op due this year for heel to be broken to realign foot.... not always the patient at fault for visiting!!! however minor injuries in malvern is defo the way forward x[/p][/quote]Yeah but 133 times. I know Worcester's hospital isn't the best but they're not that bad. Are they?[/p][/quote]yes they are. half if the repeated attendances are their fault, by asking patients to return in the morning to see a consultant. There standard of care and wait times fir serious injuries are so bad it actually quicker to travel to London to get care, than before they will see you. I aint joking on that one. leagleagle

9:57am Sun 9 Feb 14

leagleagle says...

lotus1 wrote:
some people feel the need to visit a an e on more than a couple of occasions because a an e at Worcester are well known for missing broken bones, i know i visited with my daughter on several occasions 2011 with the same injury in their words " sprained ankle" having self referred to royal orthopedics it was in fact broken and had been for 18 months... outcome ankle pinned and follow up op due this year for heel to be broken to realign foot.... not always the patient at fault for visiting!!! however minor injuries in malvern is defo the way forward x
they miseed my fracture dislocation because they refused,m to x-ray it ended up having to go to leeds to sort it out
[quote][p][bold]lotus1[/bold] wrote: some people feel the need to visit a an e on more than a couple of occasions because a an e at Worcester are well known for missing broken bones, i know i visited with my daughter on several occasions 2011 with the same injury in their words " sprained ankle" having self referred to royal orthopedics it was in fact broken and had been for 18 months... outcome ankle pinned and follow up op due this year for heel to be broken to realign foot.... not always the patient at fault for visiting!!! however minor injuries in malvern is defo the way forward x[/p][/quote]they miseed my fracture dislocation because they refused,m to x-ray it ended up having to go to leeds to sort it out leagleagle

10:25am Sun 9 Feb 14

leagleagle says...

Old Uncle wrote:
A little money spent on effective triage would go a long way to alleviating the problem. Those with serious problems and needs could then be put to the head of the queue. A coloured tag (not necessarily on the toe) would help to identify the level of need Those who should have gone elsewhere will then have to wait.
well said, Worcester Royal's triage system, is absolutely diabolical they put dislocations in the same category as a minor cut. This is completely ridiculous, that a dislocation which is a serious injury is seen as the same as minor cut, everyone is seen in order of arrival regardless of the severity of injury. Worcester Royal triage patients against everyone else's presentation,doesn't make sense.
[quote][p][bold]Old Uncle[/bold] wrote: A little money spent on effective triage would go a long way to alleviating the problem. Those with serious problems and needs could then be put to the head of the queue. A coloured tag (not necessarily on the toe) would help to identify the level of need Those who should have gone elsewhere will then have to wait.[/p][/quote]well said, Worcester Royal's triage system, is absolutely diabolical they put dislocations in the same category as a minor cut. This is completely ridiculous, that a dislocation which is a serious injury is seen as the same as minor cut, everyone is seen in order of arrival regardless of the severity of injury. Worcester Royal triage patients against everyone else's presentation,doesn't make sense. leagleagle

11:31am Sun 9 Feb 14

leagleagle says...

Vox populi wrote:
My beef is more with why it wasn't picked up earlier and the staff given powers to address what probably were attention seeking time wasters.

After 30 or 40 visits they should have been sectioned under the mental health act.
disagree with you, they shouldn't be sectioned after 3 or 40 visits to A&E, unless it is a mental health problem. What about patients with underlying conditions that require, repeated A&E visits.
[quote][p][bold]Vox populi[/bold] wrote: My beef is more with why it wasn't picked up earlier and the staff given powers to address what probably were attention seeking time wasters. After 30 or 40 visits they should have been sectioned under the mental health act.[/p][/quote]disagree with you, they shouldn't be sectioned after 3 or 40 visits to A&E, unless it is a mental health problem. What about patients with underlying conditions that require, repeated A&E visits. leagleagle

Comments are closed on this article.

click2find

About cookies

We want you to enjoy your visit to our website. That's why we use cookies to enhance your experience. By staying on our website you agree to our use of cookies. Find out more about the cookies we use.

I agree