Plea to patients as A&E comes under pressure

Plea to patients as A&E comes under pressure

Plea to patients as A&E comes under pressure

First published in News by

PATIENTS are being told to stay away from Worcester’s under-pressure A&E department unless they have a serious or life-threatening condition.

Staff at Worcestershire Royal Hospital say A&E has been tackling an unexpected surge in patients over the last week.

Even at busy times the hospital would normally expect about 160 attendances a day at A&E.

But over the last six days the average has been well over 200.

Even at 3am this morning there were more than 30 patients waiting for treatment while on Tuesday night nine ambulances arrived at the front door in the space of just half-an-hour.

While normally a move more associated with the challenging winter months, the A&E department has now been placed at escalation level four - its highest level of alert.

The sudden spike in numbers has left bosses scratching their heads for an explanation - as surges of this level only usually occur during particularly adverse winter weather.

As they try to get the situation under control they have ordered all hands to the pump, cancelling scheduled meetings and training to get as many doctors and nurses as possible on the wards.

They are also pleading with patients not to turn up at A&E unless their illnesses or injuries are serious - urging anyone with less serious conditions such as cuts, wounds and minor burns to head instead to one of the county’s minor injuries unit.

The numbers of patients attending A&E are also piling capacity pressures on the rest of the hospital - which is rapidly running out of room for patients to go.

As a result county-wide action plan to try and keep people away from hospital and speed up discharges for those who do need treatment has been fast-tracked.

A spokesman for Worcestershire Acute Hospitals NHS Trust said: “Our winter capacity ward is full and so there is nowhere else for them to go.

“The A&E department is currently at escalation level four and health and social care teams across the county are working closely together to ensure speedy discharge of patients who no longer require an acute bed.

“Winter admission avoidance schemes which were due to start from next week have been brought forward and routine meetings and training are being cancelled to release additional staff resources.”

Minor injury units are located at Malvern, Evesham, Tenbury, Pershore and Bromsgrove hospitals.

For opening hours visit hacw.nhs.uk. Medical help can also be sought at Worcester Walk-in Health Centre, from GPs or via the GP out-of-hours service on 0300 123 3211.

Comments (6)

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3:07pm Thu 26 Sep 13

SOS lad says...

Perhaps it should be made easier to get a Doctors appointment the there would be no need to visit A&E
Perhaps it should be made easier to get a Doctors appointment the there would be no need to visit A&E SOS lad
  • Score: 13

4:09pm Thu 26 Sep 13

JK81 says...

If people are seriously using A&E as their port of call if they can't get a GP's appointment then they clearly haven't understood quite what it is there for! How about using a Walk In Clinic? Or if it is out of hours then call your GP's phoneline and obtain the number required to make an appointment at the Out of Hours Clinic at the Hospital. I find it incredibly frustrating that people who genuinely should be in A&E have to spend additional time waiting to be treated because of people who needn't even be there. Comments like the one above clearly demonstrate a further need to educate people how to use the NHS effectively...
If people are seriously using A&E as their port of call if they can't get a GP's appointment then they clearly haven't understood quite what it is there for! How about using a Walk In Clinic? Or if it is out of hours then call your GP's phoneline and obtain the number required to make an appointment at the Out of Hours Clinic at the Hospital. I find it incredibly frustrating that people who genuinely should be in A&E have to spend additional time waiting to be treated because of people who needn't even be there. Comments like the one above clearly demonstrate a further need to educate people how to use the NHS effectively... JK81
  • Score: 4

4:20pm Thu 26 Sep 13

Marant says...

If you use A&E instead of the GP then you're risking people's lives because you can't get yourself organised, be bothered to do the proper thing, or simply think you're more important than anyone else. Use the walk in centre or call the out of ours service as said above. Recently I had to rush my baby to A&E and it turns out she was minutes from passing away. Fortunately there wasn't many people there and the hospital was absolutely excellent. If we'd been delayed by people with issues that should have gone to the GP or minor injuries units she could easily have died.

Next time anyone's tempted to go to A&E rather than making the effort to do the right thing and use the GP, minor injury unit or walk-in centre, stop and think for a moment - you could be causing someone to die needlessly. Hopefully you've got enough moral fibre to change your mind.
If you use A&E instead of the GP then you're risking people's lives because you can't get yourself organised, be bothered to do the proper thing, or simply think you're more important than anyone else. Use the walk in centre or call the out of ours service as said above. Recently I had to rush my baby to A&E and it turns out she was minutes from passing away. Fortunately there wasn't many people there and the hospital was absolutely excellent. If we'd been delayed by people with issues that should have gone to the GP or minor injuries units she could easily have died. Next time anyone's tempted to go to A&E rather than making the effort to do the right thing and use the GP, minor injury unit or walk-in centre, stop and think for a moment - you could be causing someone to die needlessly. Hopefully you've got enough moral fibre to change your mind. Marant
  • Score: 1

9:14am Fri 27 Sep 13

New Kid on the Block says...

When the Royal was built it should have included a minor injuries unit. Then patients with any sort of injury would have known that they could be treated there and this problem would not have occurred.
When the Royal was built it should have included a minor injuries unit. Then patients with any sort of injury would have known that they could be treated there and this problem would not have occurred. New Kid on the Block
  • Score: 2

9:33am Fri 27 Sep 13

Hwicce says...

JK81 wrote:
If people are seriously using A&E as their port of call if they can't get a GP's appointment then they clearly haven't understood quite what it is there for! How about using a Walk In Clinic? Or if it is out of hours then call your GP's phoneline and obtain the number required to make an appointment at the Out of Hours Clinic at the Hospital. I find it incredibly frustrating that people who genuinely should be in A&E have to spend additional time waiting to be treated because of people who needn't even be there. Comments like the one above clearly demonstrate a further need to educate people how to use the NHS effectively...
The walk in clinic is cr*p. I went to it last week with chest pains at about 4 in the afternoon. They told me there were no appointments for the rest of the day (it opens till 8pm).

The should be done under the trades description act.

If the NHS doesn't want people going to A&E then they need to sort out an alternative where you can just walk in.
[quote][p][bold]JK81[/bold] wrote: If people are seriously using A&E as their port of call if they can't get a GP's appointment then they clearly haven't understood quite what it is there for! How about using a Walk In Clinic? Or if it is out of hours then call your GP's phoneline and obtain the number required to make an appointment at the Out of Hours Clinic at the Hospital. I find it incredibly frustrating that people who genuinely should be in A&E have to spend additional time waiting to be treated because of people who needn't even be there. Comments like the one above clearly demonstrate a further need to educate people how to use the NHS effectively...[/p][/quote]The walk in clinic is cr*p. I went to it last week with chest pains at about 4 in the afternoon. They told me there were no appointments for the rest of the day (it opens till 8pm). The should be done under the trades description act. If the NHS doesn't want people going to A&E then they need to sort out an alternative where you can just walk in. Hwicce
  • Score: 3

11:25am Fri 27 Sep 13

walkerno5 says...

"If the NHS doesn't want people going to A&E then they need to sort out an alternative where you can just walk in."

Absolutely this. There is insufficient capacity to meet demand at the GP level and it's causing serious issues further up the chain.
"If the NHS doesn't want people going to A&E then they need to sort out an alternative where you can just walk in." Absolutely this. There is insufficient capacity to meet demand at the GP level and it's causing serious issues further up the chain. walkerno5
  • Score: 2

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